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OKOTO-IFE PROG Kwame Mensah
Miners emerge from tunnels in South Africa’s North West Province each evening, faces streaked with dust and lungs heavy from the day’s toil. Before their next shift, they file into a health clinic for a quarterly lung X-ray – a ritual meant to catch tuberculosis in the early stages. Not long ago, interpreting that X-ray meant processing films and then inspecting it by eye. It took days – or even […]
The business process outsourcing industry, valued at more than $300bn globally according to market research firm Grant View Research, has traditionally been dominated by countries such as India, which offers lower labour costs than western markets alongside a vibrant digital ecosystem. BPO involves hiring external service providers to handle specific business functions, allowing companies to focus on their core competencies. A growing number of African countries are now looking to […]
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